FAQ

Home  > FAQ
**DUE TO THE HEALTH OUTBREAK OUR POSTAL SERVICES ARE EXPERIENCING SOME DELAYS, IF YOU CANNOT BE PATIENT PLEASE WAIT UNTIL THE PANDEMIC IS OVER TO PLACE YOUR ORDER** We ship domestic packages through our local Postal Services. We ship international packages through both DHL & Our Local Postal Service. Customs fees are NOT covered by A&A SCENTS N MORE and must be paid by the customer if required to pick up the package.
As we work to ensure the quality of our handmade products we ask that once your order is placed, please allow us up 7-10 business days for processing of your order before it shipped. Please allow 24-48 hours for your tracking information after shipment.
** DUE TO THE HEALTH OUTBREAK OUR LOCAL POSTAL SERVICES ARE EXPERIENCING SOME DELAYS IF YOU CANNOT BE PATIENT PLEASE WAIT UNTIL THE PANDEMIC IS OVER TO PLACE YOUR ORDER** Domestic shipping takes approximately 2-7 business days. International shipping takes 5-8 business days.
If you are dissatisfied with you products, please send an email to our support team at : SUPPORT@AASCENTZNMORE.COM, with your order number and a picture of the product you are dissatisfied with, and we will gladly assist you.
All sales are final.
We are located in French Saint-Martin (The Caribbean).
Unfortunately we do not have specific restock dates. You may sign up for restock notifications on the website.
We only sell our products on aascentznmore.com We do not have a storefront location where products are sold.
All products are safe for infants. except our Herbal Steam and our Dry Scalp Relief Oil
Unfortunately, we are not able to add products to the order once it is completed.
The best way to contact us is via email to : Support@aascentznmore.com
Both payment methods are accepted.